Customer Testimonials
From start to finish quick and easy definitely the most positive car buying experience I ever had Albert was exceptional and will now be the guy I goto for anything , much peace and blessings to sun Chrysler thank you
One of the best service department i every been too i will always do business with your staff 4 life !!!!!
Thank you to Milton and crew for placing me in my beautiful 2026 Grand Cherokee! Thank you! My dream jeep! Worth every penny!
So far so good
Had exceptional service and patience with Peter who helped me get into a 2026 jeep grand Cherokee. He did an amazing job with being very transparent about everything and took his time with me when it came to decide on which vehicle was the best option
Bought a car from this dealership, while buying your the king, as soon as you leave they refuse to help you any which way, i drove 8000 miles and while getting an oil change the mechanic told me my tires were bold on the inside, basically I need all 4 new tires.They sent me from service to sales to managers and in the end it’s my responsibility. If buying a car have them put it on the lift and check everything otherwise in the end it’s all on you, would not buy another car from this dealership 👎
They left my dash bubbled up next to the radio and when I asked them if they could fix it they said they don’t touch that but on the drivers side it was bubbled up and I showed them but I was able to put it back. And I wanted my old air bag that I put in and was good and they said they couldn’t find it. Not going back
Had a fantastic experience getting my vehicle serviced at Star. My advisor Dana was so nice and helpful and made sure I was aware of the timeline the service would be completed. All was finished in a timely fashion also, and I was able to proceed with the rest of my day.
Had good experience at this dealership I met with Mr Albert very professional respectful I love the results definitely recommend coming back when I'm ready to trade in again
Everyone I interacted with were courteous and helpful.
Albert was amazing , very polite and explained to me every step of the way . Thank you Star jeep .
Amazing just brought a dodge Durango the process was very simple and easy everyone was super helpful a big thanks to Tarun for helping us out and the rest of the team also
Dina at the front desk was amazing and polite and explained everything throughly.
Great experience from the beginning to the end. The staff was welcoming and friendly. Dana at the front desk provides 5 star customer service!
When I went to Stsr Chysler, D'shon met me at the door asking me if I needed help. My situation was a little different and complex but because of D'shons and Andrew's patience, it made the process run very smoothly. They both knew what they were doing which made the process very easy. I highly recommend Star Chrysler and would go again if I ever needed tol.
Great service
Had a great experience today at your location. The young lady at the front desk was very helpful, professional and knowledgeable.
Very profession and very fast. Dana was really helpful.
I had a great experience at the dealership. Milton, Andrew, and Fred were all professional, helpful, and easy to work with. They made the entire process smooth and stress-free, answered all my questions, and made sure I felt comfortable every step of the way. I really appreciated their excellent customer service and would definitely recommend them to anyone looking for a great dealership experience!
Albert and Leon did a great job getting the exact car I wanted! Very helpful and patient. Go see them!
Star Chrysler Jeep 5 Stars 🤩 easy to work with, great staff, friendly and professional, will definitely be using them again!!
D'shon was great, very helpful and will definitely will use Star Chrysler again!!!
Great service, and will definitely make it my repair spot
Me and my husband 1st visited Star Chrysler Jeep Dodge Ram early August and we met Milton and it was so calming to speak with him. We told him that we weren't ready to buy just yet, and that we wanted to learn about the Sahara Jeep Wrangler. Milton was patient as we asked him questions and we knew right then and there, that we were coming to back to Milton when we were ready to lease. Well, we came back Saturday September 5, after we test drove it in Atlanta while on visiting family. The wonderful Team: Milton, Albert ... Read More Google - Sep 8, 2026
Great experience and the sales guy was very patient 👍🏾
Service the employees provided to me was exemplary.
It was the first time, had a little bit of back and forth but Milton and dana made it better
Let me say that I hate the car buying process and this review is regarding their service department. They are absolutely, 100% incredible! I have car insurance that recommends their shop which is Pepboys, I would never bring any car to a chain store for service. The service writer Jenny was awesome she was able to get me all OEM new parts not aftermarket parts the insurance was pushing on them. She even got it covered with no deductible. Because of this I will definitely come in to them when buying a new car.
Great experience at Star Chrysler Jeep Dodge Ram! Very friendly and professional staff, smooth process, and excellent customer service. Highly recommend this dealership. If you’re looking for a Jeep or any vehicle, definitely come here! You won’t be disappointed.
Customer service is extremely poor. The oldest lady at the front desk doesn’t know how to talk to people. She’s very rude
The customer service was phenomenal and fast
Excellent service and rep Jenny was amazing!
Everyone was very professional and knowledgeable as they responded to my questions. The services provided to my vehicle was also handled professionally each and every time I make an appointment.
Very happy that I chose to become a customer of this dealership. The entire experience was professional from start to finish, especially Albert, who was extremely helpful and supportive at every step of the process. The whole team was friendly, professional, and easy to work with. I drove all the way from North Carolina to purchase my truck, and I couldn’t be happier with the experience. Highly recommend these guys to anyone looking for a great dealership and excellent customer service!
Horrible Place to try and get service done ! Held my car 10 days , after denying anything on extended warranty , spent $4,000 on extended warranty BUMPER to BUMPER , and found out headlight wasn’t covered , wanted $4,100.00 to replace a headlight , wanted $1,500 to do brakes and Rotors on front only .. PLACE is a huge ripoff DO NOT GO THERE … then after doing no work at all the dignaostic fee was $799.99 + tax , went and got my car out of there , paying $903.00 without any work done to the car , they sold me a
5 year 85,000 mile extended warranty and nothings covered , what a waste of my time . ... Read More Google - Aug 24, 2026
The sales person (DeShon) was very patient and took his time, help me with my Insurance agent and answered all my questions.
By far the worst experience i’ve ever dealt with when it’s come to mechanic work.I brought my vehicle in for transmission work they stated they would be able to get the job done. A week after dropping it off they parted the entire cockpit of this vehicle from the inside with no reason, transmission work is done from the outside not inside. They stole the parts from my vehicle and had me pay a $2500 fee to release the vehicle. the lady at the first desk bamboozled me for MONTHS claiming they need a little more time to ... Read More Google - Aug 18, 2026
Horrible service. Provides no updates. You have to constantly reach out to them or they’ll never contact you to solve your issues. Weeks go by before they actually address you. Then you still have to wait for issue to be resolved.
Repairs took 3 weeks to be completed without the client being given an option, 3.5% charge on cards used is also outrageous
I am writing to express my extreme disappointment with the customer service I have received from Star Chrysler Jeep Dodge Ram.
I entrusted my vehicle to Star Chrysler on June 8, 2026, expecting timely communication, professionalism, and assistance in processing my extended warranty claim.
On June 11, 2026, I received a message from my service advisor advising me that the vehicle had been diagnosed.
I was told that my extended warranty company would be contacted the following morning to initiate a claim.
After that conversation, communication virtually stopped.
I repeatedly contacted the dealership multiple times each week seeking updates. During these calls I was ... Read More Google - Jul 1, 2026
The service they provided was absolutely terrible. They kept my car for a week without even calling or updating me until I returned to the service shop and demanded information.
Worst experience. Kept 2022 Jeep for two weeks to fix noise coming from front right side. I agreed to pay recommended parts and repairs. I paid $1700 but noise still coming exactly as it was before Left my car very dirty inside.
Sold me a lemon Want the vin number the person in the front desk told me I can sell you a new truck or trade for something else
The lady who picks up phone in service department is rude and disrespectful! Jenny is nice though she deserves a promotion…
Jeep Service Review
I’ve been bringing my car here for service since I purchased it in 2023 (2023 Jeep Grand Cherokee 4xe). All routine maintenance: oil changes, tire rotations, etc. has been done exclusively at this location.
Last week, I brought my car in for a standard oil change. After picking it up, I didn’t drive it much right away since I typically take the train into the city for work. When I finally used the car to run errands, I immediately got an alert that the engine was overheating, and the vehicle switched into hybrid mode, mostly running on ... Read More Google - Apr 24, 2026
Poor communication
Worst experience ever! Dishonest and unresponsive service writer with zero communication-had to reach out for updates every time. Would not recommend this dealership.
Had an appointment scheduled and as I had my car towed in I was told they couldn't look at my car for 48-72 hrs. I live in Westchester and because of the warranty I was forced to take the car back there.I was stranded in Queens in which I don't use mass transportation especially in a borough that you must take a bus to the train and then try to connect to the Metro North. Because of this, I had to get extremely disrespectful to get them to look at the car because the warranty wouldn't ... Read More Google - Mar 5, 2026
Just terrible in every sense of the word.
My experience was horrible. Dropped off my car on a Friday. Explain to them. I was having problems with the Front bumper sensors. They quoted me close to $2000 for repair. It was actually covered by Dodge so at the end of the day I didn't have to pay for anything. The car wasn't ready till the following Monday. Communication with Jenny service, receptionist or manager not sure what she is was horrible. She was never available always had to leave a phone number and message. She didn't return my call mostly asked to speak to service manager ... Read More Google - Feb 16, 2026
Brought my Fiat in for 80k mile service-I knew it would be pricey since its a major service. But $380 to flush coolant?? $733 for two brake pads and rotors? I waited 4 hours to replace two filters, flush some fluids, and do an inspection/check tires. Not even a "sorry for the wait." At check out, I was charged $900 for the brake job that wasn't done because they had to order the part. Pointed it out, "computer error." Sure. But fixed quickly. Asked for any help with the $2k+ bill, like a discount on the oil change (... Read More Google - Jan 30, 2026
Never received courtesy calls n my jeep was there 23 days ...no loaner car rental covers $50 a day n my rental was $72 a day plus tax plus $11.99 for rentals lnsurance came out to $100 a day so l paid $50 out of pocket with no reimbursement..had no choice to get to work had to walk 10 blocks to catch Shuttle train to A , to 5 train to 6 train to get to work .n when my jeep was finished l picked up n it was more dirty then when dropped it off no Courtesy car wash had to ask for it sorry to say you ... Read More Google - Jan 28, 2026
I want to be as honest, so I took a few days to provide a review.
The purpose of customer care is to provide clarity and quality service to paying customers. This was a challenge for STAR. Dont get me wrong its not as if anyone was overly rude, it was just the lack of concern and empathy that drive me to make the decision that I wont move forward another term of leasing with JEEP.
After calling JEEP customer care 2x in one week due to my leased JEEP compass limited inability to start on cold winter days, it ... Read More Google - Jan 27, 2026
Left the vehicle instead of waiting 3 hours for an oil change and never had a car get serviced before and the vehicle not get washed until now
December 19, 2025 i did a oil changed and they told me everything was good and it was not.... i ask them to check and make sure i did need any liquid in my car they told me NO.... I WANT TO A.C. FOR THE WEEKEND AND MY ENGINE LIGHT CAME ON. AND SAID I NEED SERBICES THIS IS UNACCEPTABLE AND I'M A WOMAN.... YOU TELL US TO GIVE U GUYS ALL THIS MONEY TO STILL HAVE PROBLEM WITH THE CAR I WILL BE UP THERE TO GET THIS RESOLVED....
My review is for the service department. I would find another dealership.
Worst dealership in the world !!! If I could give 0 stars I would !!!
Terrible service I took my 2023 dodge SRT to change the tail light because water kept on staying inside the light everytime rain fall or if I wash the car , Jenni from the service department told me they will change the light because it was covered under the warranty, after picking up the vehicle and went home the next day I was washing the car and I notice the light is the same old light because there is a few scratches and cracks on the corners when I call the dealership Jenni said the light was change when I told her ... Read More Google - Nov 18, 2025
Came in to to discuss cars and options. They don’t want to speak to you unless you buy same day. I agree with the recent string of 1 star reviews
The sales staff is terrible, from the showroom sales staff to manager. Extremely rude, hard sales tactics, and dishonest. Please go somewhere else
Too much pressure tactic to get a sale today. No room too breather. Would not recommend
They force people to buy the cars, but then say that they are not forcing you.... then ask you abunch of stupid unnecessary questions they say that you are dumb...
And if they think you are not taking the offer that the are giving you... they insult you in many different ways
Just because I don't want to take the car on the spot, the manager told me that he can sold me a 5000 car that's needs repairs... I'm trying to get a family car that iiiiii can afford... not a pice of junk
Just give me ... Read More Google - Oct 25, 2025
I came in to do a oil change and tire rotation. As the customer if I'm going in for something there is a reason. Why are you telling me what I want. That's number one. I have dashcam in my truck. Why was it unplugged. Why are you touching and not plug back. You also plugged your computer to do whatever and again did plug it back. I will not be coming back.
The service department is horrible! I decided to return after not going to them for five years — and that was my mistake! They will always try to rip you off and tell you that there’s something wrong with your car just to get you to spend hundreds or even thousands of dollars. Their prices are ridiculous, and when you catch them in a lie, all they say is that they can’t help you. They only do what best for them to make money. I’ve seen and heard countless stories and arguments about this place. DO NOT COME ... Read More Google - Oct 7, 2025
I visited shop about a leaking power steering. I ask would my lifetime warranty qualify. The tech tell me, they would have to check that it's nothing because of my neglected. If so, inspection $780 with tax would be my responsibility. They never told me my warranty ended. It was 7 years or 100,000,00 miles, which ever comes 1st. Trick are for kids, paid the inspection fee and spent my money with another mechanic that's upfront. Watch the dealers & warranty small print. God will make away, regardless 🙏🏾
The worst sells department of all dealerships I’ve ever been I will never go back there again
Extremely unprofessional experience. I left my van with the dealer after they said they were backed up and would scan it in a week. I understood and agreed, since the van was already there. A week later—on Friday—they were supposed to call me with the results. No one ever called. I had to follow up myself, only to be told they needed another week to even begin scanning it. At that point, I said forget it—give me my van back. Total waste of time. I won’t be returning at that location ever again.
Poor service bad attitude
I had a horrible experience. I was misinformed on information.. I had specific request that administration did that follow. My vehicle was misdiagnosed.. which btw is is most expensive Diagnostic in the entire country at $788 .. not sharing info about a 3.5 up charge for all card payments.. which also is wild for 2025 when nobody carries cash anymore! The whole Star dealership is a scam
They charge too much labor time and labor so expensive and when I tried contacting service advisor never contacted over the phone
Had the worst experience with a a service center ever.
7/29/25: my Chrysler pacifica 2019 main battery completely died. I also had an aux battery notice for about a month or two and was meaning to get it replaced anyway. I called star Chrysler to get an appointment to drop my car for service as my normal service center, Bayside Chrysler didnt have immediate appointments. at night after work i try and jump start my car with a jump start kit and car started. I decided i will jump start my car and drive to the service appointment.
7/30/25: I take my car ... Read More Google - Aug 1, 2025
The sales department and service department are both terrible and unaccommodating to their customers Will never purchase another vehicle here ever Don’t believe all these “5star reviews”
Well, I saw an infiniti I wanted on their website. I messaged that I was interested. Dshon and I were in touch about this vehicle and we confirmed that I would Arrive @ 2 to test drive it. I arrive at 2 all the way from New Rochelle (75 min drive ) with traffic. For him to say. Oh! I didnt know that it was sold already ….. he attempted to ask me if I wanted a Altima, Corolla, Morano & Camry. I was there to look @ a Qx70 infiniti? No Thank you ! As a sales rep. You are to communicate and announce your intentions to ... Read More Google - Jul 19, 2025
Too expensive.
HORRIBLE TOOK MY CAR FOR 2 WEEKS DID NOTHING THEN LIED TO ME SAYING THE WARRANTY PART WAS NOT THE PROBLEM THEREFORE IT'S A TWO THOUSAND DOLLAR ISSUE GET THE HELL OUT OF HERE DODGE! WILL BE THE LAST CAR I PURCHASE FROM YOU BELIEVE THAT!!!
He was very professional with his time with me I was very please keep it up
If I could give negative stars I absolutely would. I bought my 2016 jeep cherokee in for service. I was told the vehicle couldn't be service because the partial diagnosis showed 20 codes coming up as a power issue meaning it was both batteries. A representative called and stated before they could do a complete diagnostic they needed $1600 to replace both batteries to even tell us what's wrong with the car. The next day I picked up the vehicle and took it to autozone and both batteries are in great condition. This place is highway robbery. RUN do not walk ... Read More Google - Jun 19, 2025
Very unprofessional. Let’s start with the fact they kept lying about the time they closed the service department. They kept saying it was 5:00pm until I called corporate and they confirmed it was 5:30pm. There was no need to lie because I was not looking to get the work done on the same day. I just needed to have my car dropped off by the Tow Truck and I wanted to make sure that they would get their own time.
Secondly, I told them I had tire insurance for the flat tire and everybody kept making me feel like ... Read More Google - Jun 15, 2025